Marvel Optics - 30 Day Return Policy
At Marvel Optics we do our absolute best to ensure that your frames and lenses are exactly how you want them! To ensure safe shipping, we ship finished eyeglasses securely in a hard covered case surrounded by shock-absorbent padding. If you are not satisfied with your order, please contact us via our Return Center.
** Important Note** – We do not accept returns outside of our Return Center. So Please submit all your return request or communication through the Returns Center only.
With this easy to use Return Center, we make returning your glasses hassle-free with everything in one place. You will be able to communicate with your Return team via email and see what is happening with your return.
If your prescription is not made to what you ordered, or there is a manufacturing defect with your lenses or frames, we will remake your glasses at no charge.
If you choose to return your glasses for any other reason we will provide a 75% store coupon to apply to the new frame or a 50% refund not including the shipping cost.
All Refunds may take up to 14 Business days to reflect on your account.
All Return decisions are final.
Please login to Return Center here: RETURN CENTER
Returns are handled through the Return Center only. Items wont be accepted if they are not submitted through the Return Center. Below are the guidelines for returning your item:
- Your order is eligible for returns for 30 days from the date of your order being shipped.
- Once your order has been approved for a return you will receive a return label to your email address to print out. Return labels are only valid for the US Customers
- When shipping back items to our Returns department please include the RMA form with your items. Click here to download RMA form
- Once your order has been received by the Returns Department. You will receive an email with the next steps.
Cancellations
If you would like to cancel your prescription glasses order, you have 24 hours to cancel the order. Once the order has been submitted to the lab we will charge a 20% cancellation fee for the prescription lenses since they are not transferable. Please call or email us to cancel your order.