At Marvel Optics we do our absolute best to ensure that your frames and lenses are exactly how you want them! To ensure safe shipping, we ship finished eyeglasses securely in a hard covered case surrounded by shock-absorbent padding. If you are not satisfied with your order, please contact us via our Return Center.
** Important Note** – We do not accept returns outside of our Return Center. So Please submit all your return request or communication through the Returns Center only.
With this easy to use Return Center, we make returning your glasses hassle-free with everything in one place. You will be able to communicate with your Return team via email and see what is happening with your return.
If your prescription is not made to what you ordered, or there is a manufacturing defect with your lenses or frames, we will remake your glasses at no charge or provide a 100% refund.
If you choose to return your glasses for any other reason we will provide a 75% store coupon to apply to the new frame or a 50% refund not including the shipping cost.
All Refunds may take up to 14 Business days to reflect on your account.
Once your order has been received by the Returns Department. You will receive an email with the next steps.
If you would like to cancel your prescription glasses order, you have 24 hours to cancel the order. Once the order has been submitted to the lab we will charge a 20% cancellation fee for the prescription lenses since they are not transferable. Please call or email us to cancel your order.