At Marvel Optics, we do our absolute best to ensure that your frames and lenses are exactly how you want them! Our team of experts checks each pair of prescription eyeglasses for quality and accuracy before shipping. To ensure safe shipping, we ship your finished eyeglasses securely in a hard cover case surrounded by shock-absorbent padding. If you are not satisfied with your order, please contact us within 30 days of receipt.
If your prescription is not made to order or there is a manufacturers defect with your lens or frames, we will remake your glasses at no charge or provide a full refund. If you choose to return your glasses for any other reason, we will provide a 50% refund or 75% store credit to apply to a new frame, less the shipping costs.
Returned products must have a Return Authorization Number attached and be in the original packaging and condition. All refunds will take up to 10 business days to reflect in your account.
Please follow the steps below to return your order:
Within 30 days of receiving your order, contact customer service at 1-800-832-5076, firstname.lastname@example.org, or chat on-line to obtain your Return Authorization Number.
Print and complete the form provided by our agents. Be sure to include the Return Authorization Number.
Securely pack your return item(s), include a copy of the return form, and ship to the Marvel Optics customer service address provided on the return form.
Returns must be sent prepaid with a tracking number. We highly recommend using UPS or FedEx. The United States Postal Office can be used but we do not warranty LOST packages.
Fax or email the completed return form to Marvel Optics customer service. Please include the Return Authorization Number and shipment tracking number in the form.
Marvel Optics will refund your order or provide store credit within 10 business days after receiving the return package, subject to the above criteria.